Testimonials

Mrs Press, Tutbury. DE13

I cannot put into words how hard Anna has worked the miracle yet again, and leaves my kitchen perfect. I have asked if it’s a national company to pass on to my family and friends.

Mrs Press, Tutbury. DE13

Mrs Wyatt, Etwall. DE65

Excellent service both at this house and previous. Would definitely recommend Anna.

Mrs Wyatt, Etwall. DE65

Mrs Moseley, Draycott In The Clay. DE65

I am really pleased with the excellent service today from Anna, she was very professional, polite and did an amazing job.

Mrs Moseley, Draycott In The Clay. DE65

Christine Pozonski, Breedon On The Hill. DE73

I am very happy with this clean today . Anna is very polite and kept tidy. Very good.

Christine Pozonski, Breedon On The Hill. DE73

Mrs Steel, Alrewas. DE13

Had my oven cleaned, fantastic, looks brand new. So pleased, I have booked it again for next year! Lovely lady, very professional.

Mrs Steel, Alrewas. DE13

Mrs Harvey, Burton-on-Trent. DE13

The oven has been cleaned beautifully! Anna is a delightful person. I will definitely be recommending her to my friends.

Mrs Harvey, Burton-on-Trent. DE13

Mr Barnhurst, Burton. DE13

I want to say what a fantastic job Anna did on my double oven, looks like new. She arrived bang on time and never stopped working. A lovely hard working girl. Thank you OVENU BURTON.

Mr Barnhurst, Burton. DE13

Mrs Law, Yoxall. DE13

I was very impressed with the professional way in which Anna conducted herself. The cooker looked brand new when Anna had finished and I was very happy with the standard of care. Would highly recommend.

Mrs Law, Yoxall. DE13

Mrs Whiting, Barton-U-Needwood. DE13

I am amazed and delighted with the results of the oven clean. Anna is lovely and such a hard worker! Would recommend this to everyone! Thank you.

Mrs Whiting, Barton-U-Needwood. DE13

Mrs Makin, Uttoxeter. DE65

I am delighted with my spanking ”new” super clean oven – Never thought she’d do it, but Anna deserves gold!

Mrs Makin, Uttoxeter. DE65

Mrs Rhys, Barton-u- Needwood. DE13

This is just the best thing I have had done!! My cooker looked like it was heading for the tip… but it now looks like a brand new oven. The pan racks are lovely and clean, no fat or grease and the oven is fantastic and no longer smokes when put on. I am absolutely delighted with the result. On a personal level Anna was charming, friendly and very efficient.

Mrs Rhys, Barton-u- Needwood. DE13

Mrs Brown, Fradley. WS13

I am absolutely thrilled with the standard of oven cleaning. Looks as good as it did when bought a few years ago! Anna was extremely professional and very friendly. Will definitely recommend her to my friends.

Mrs Brown, Fradley. WS13

Mr Colley, Armitage. WS15

Terrific job. Oven was in a critical condition but is now as good as new. Wonderful, fully recommend Anna.

Mr Colley, Armitage. WS15

Mrs Bosanquet, Burton-on-Trent. DE13

I am so happy with my oven. It looks like new.

Mrs Bosanquet, Burton-on-Trent. DE13

Mrs Greatrex, Kings Bromley. DE13

Very pleased with result and professionalism. Called straight back with next available appointment. Great service, wouldn’t hesitate to recommend.

Mrs Greatrex, Kings Bromley. DE13

Mrs Walker, Burton. DE13

Amazed by it! It’s like a new oven. It’s brilliant and I’m really pleased with it.

Mrs Walker, Burton. DE13

Mrs Hughes, Hoar Cross. DE13

Anna was extremely professional. She arrived bang on time and got on with what was a very thorough job. My ovens have never looked so clean. She even managed to remove the lime scale from the steamer! Thanks a million Anna!!

Mrs Hughes, Hoar Cross. DE13

Mrs Millhouse, Uttoxeter. ST14

Anna has cleaned our 1100mm Stoves cooker which was filthy. The cooker looks brand new – would definitely recommend and also will be having Anna again. Thank you very much – fantastic job and a lovely lady.

Mrs Millhouse, Uttoxeter. ST14

Mrs Pat Hunt, Yoxall. DE13

Very pleased with the outcome, the ovens look sparkling clean. Anna was very pleasant and worked hard. We will no doubt be calling Anna again. Thank you for a great job well done.

Mrs Pat Hunt, Yoxall. DE13

Mr Jansen, Barton-Under-Needwoood. DE13

Can’t sing Anna’s praises enough, absolutely gobsmacked at the before and after. Thank you for my ‘new’ oven.

Mr Jansen, Barton-Under-Needwoood. DE13

Ms Mervyn, Barton- Under-Needwood. DE13

Cooker beautiful and an excellent service, fitting in around my work hours.

Ms Mervyn, Barton- Under-Needwood. DE13

Mrs Welsh, Kings Bromley. DE13

Anna worked diligently and inconspicuously until my oven was gleaming and just like new, as we purchased it 20 years ago. Thank you Anna, I  won’t feel guilty every time I open the oven door anymore.

Mrs Welsh, Kings Bromley. DE13

Mrs Greasley, Uttoxeter. ST14

Anna did an excellent job on cleaning my 2 ovens, she was very professional and very pleasant. Everything was left looking so lovely and clean. I would certainly recommend her and will definitely be asking her back again next year. Thank you Anna.

Mrs Greasley, Uttoxeter. ST14

Mrs Legg, Burton. DE15

I am absolutely thrilled with the effort Anna has put in. My oven , grill and hob are immaculate.

Mrs Legg, Burton. DE15

Mrs Callandine, Hoar Cross. DE13

Anna was extremely professional from the moment I made contact. I could not be more thrilled with the results. It looks like a brand new oven.

Mrs Callandine, Hoar Cross. DE13

Mrs Ross, Burton. DE14

What a wonderful transformation, done to perfection. Perfect service, thank you Anna.

Mrs Ross, Burton. DE14

Miss Masley, Yoxall. DE13

Absolutely delighted with the results! I can finally see my real oven. Thank you so much. I highly recommend this excellent service. Thank you!

Miss Masley, Yoxall. DE13

Mrs Wright, Burton-on-Trent. DE13

I am so delighted with Anna’s work on my oven. It looks like a new oven. I would not hesitate to recommend Anna. She is friendly, polite and quietly got on with the job. Thank you!!

Mrs Wright, Burton-on-Trent. DE13

Mrs Hobb, Tutbury. DE13

I am delighted with the cleaning service Anna has provided. She responded immediately to my request for information and worked efficiently and with minimum disruption whilst cleaning my oven. I would certainly recommend her.

Mrs Hobb, Tutbury. DE13

Mrs Telford, Yoxall. DE13

What a great result – I could never achieve the same even if I had a week doing it! My 12 year old Creole Colonial looks like a showroom model. Marvellous job Anna, thanks so much.

Mrs Telford, Yoxall. DE13

Mrs Theaks, Burton. DE13

Anna did a splendid job on my cooker – it looks as good as new now. Also she is very clean and tidy.

Mrs Theaks, Burton. DE13

Ms Turner, Yoxall. DE13

Lovely job. Need my sunglasses now to use my ovens!

Ms Turner, Yoxall. DE13

Mr Gibson, Derby South. DE23

What an excellent service. Great communication. Excellent results. Would highly recommend.

Mr Gibson, Derby South. DE23

Mrs Johnson, Barton-Under-Needwod. DE13

Excellent service and I now have a”new” oven. Thank you.

Mrs Johnson, Barton-Under-Needwod. DE13

Mrs Tulatt, Yoxall. DE15

What a difference! Anna has done a brilliant job.

Mrs Tulatt, Yoxall. DE15

Mrs Barnhurst, Burton. DE14

Fantastic job by Anna. Oven like new. Very efficient and friendly by Anna.

Mrs Barnhurst, Burton. DE14

Ms Rachel Greensmith, Branston. DE13

Really pleased and very happy with the service. Anna is friendly, polite and professional. My oven looks like new.

Ms Rachel Greensmith, Branston. DE13

Mrs Wendy Harris, Yoxall. DE13

Thank you so much for bringing my Stoves range back to life. After 5yrs of half hearted cleaning you have restored it to it’s former glory and makes me feel pride to have  a large CLEAN centre piece again. Highly recommend Anna’s hard work and attention to detail.

Mrs Wendy Harris, Yoxall. DE13

Mrs Page, Burton-Upon-Trent. DE13

A very pleasant polite young lady. Oven like new again. Excellent job! Care taken with kitchen units and carpet. Well pleased! Will definitely recommend.

Mrs Page, Burton-Upon-Trent. DE13

Mrs Barlow, Yoxall. DE13

Wow – super clean oven – Anna was hard at work all morning with excellent results!

Mrs Barlow, Yoxall. DE13

Mrs Urqhart, Burton. DE14

Anna arrived promptly and was very polite and professional. I am delighted with the result and will recommend Anna to  family and friends. All real credit to OVENU.

Mrs Urqhart, Burton. DE14

Mrs Clanfield, Burton. DE14

I was delighted with the results of Anna’s cleaning of my badly neglected Neff oven, which really does look as good as new.

Mrs Clanfield, Burton. DE14

Mrs Yeomans, Burton-On-Trent. DE14

Brilliant service. Fantastic result – my oven looks brand new.

Mrs Yeomans, Burton-On-Trent. DE14

Mr Tisdale, Yoxall. DE13

Our oven was in a right state and an embarrassment! Anna appeared with a bright positive approach from the start. The uniform, van and equipment is totally professional. However the most amazing thing is the result! I have brand new oven!! Thank you Anna!

Mr Tisdale, Yoxall. DE13

Ms Cole, Yoxall. DE13

Anna Mason (OVENU Burton) came to clean my oven on 23/09/15. What a fantastic job she did! Anna arrived on time and took the time to explain the cleaning process in detail. Before starting to clean , she ensured my kitchen floor was covered and surrounding kitchen surfaces protected. Anna was meticulous in her work and the end results were a delight to see…..thanks Anna!

Ms Cole, Yoxall. DE13

Mr Bolton, Yoxall. DE13

Fantastic job Anna! The house has gone on the market, it’s made the focal point of my kitchen really stand out! Many thanks indeed.

Mr Bolton, Yoxall. DE13

Mrs Douthwaite, Yoxall. DE13

My Range oven is 10 years old and has never been professionally cleaned. Anna has returned it to a condition that I could never have anticipated! She is friendly, professional, punctual and polite.

Mrs Douthwaite, Yoxall. DE13

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.